FAQs
If your question is not addressed please get in touch for assistance.
FAQs
Pillow Cover Selection
No our pillow covers do
not come with pillow inserts.
Square, lumbar, and bolster pillow inserts are sold separately from
our pillow covers.
Currently, we only offer pillow insert sizes that fit our standard pillow cover sizes. However, for custom orders, we sometimes make exceptions to this and offer pillow inserts in sizes not listed on our website.
See our Pillow Insert Collection.
For our guidance and recommendations on pillow arrangement/sizing and pillow insert selection pillow see our helpful resources:
• Pillow Insert and Cover Recommendations
• our blog
Swatches are available and encouraged to ensure you love the color and texture of the fabric prior to ordering your custom pillow covers.
Swatches are not available for limited availability fabrics and special-order fabrics. Additionally, some fabrics cannot be sampled if we only have minimal yardage remaining.
Swatch orders are processed weekly and shipped via USPS.
Currently, we do not offer delivery to international addresses.
If you are unsure about the color(s) in a particular pillow cover and swatches are not available for the fabric, please get in touch to request a color match. Send us the pillow cover name and we can color match the fabric to the closest Sherwin-Williams paint color(s).
When fabric samples aren't possible, ordering a free Sherwin-Williams paint sample is a great alternative way to gauge the colors in our fabrics. And who knows, maybe you'll discover a new favorite paint color in the process.
If you are unsure about the color(s) in a particular pillow cover and swatches are not available for the fabric, please get in touch to request a color match. Send us the pillow cover name and we can color match the fabric to the closest Sherwin-Williams paint color(s).
When fabric samples aren't possible, ordering a free Sherwin-Williams paint sample is a great alternative way to gauge the colors in our fabrics. And who knows, maybe you'll discover a new favorite paint color in the process.
Pattern placement may vary from the photo and may vary on each pillow cover ordered. Pattern placement may be different on the front and back of each pillow cover.
If you have a specific pattern preference or need multiple pillow covers to have identical pattern placement please share your specifications in our Style Our Pillows Your Way form or get in touch for assistance.
We encourage you to order the total number of pillows desired all at the same time. If you want the same pattern placement on multiple pillows or the same pattern placement on the front and back of a single pillow you need to indicate that.
Please get in touch, if you have any additional questions on pattern placement or if you know you need multiple pillow covers yet are unable to order all of them at the same time.
Pattern placement may vary from the photo and may vary on each pillow cover ordered. Pattern placement may be different on the front and back of each pillow cover.
If you have a specific pattern preference or need multiple pillow covers to have identical pattern placement please share your specifications in our Style Our Pillows Your Way form or get in touch for assistance.
We encourage you to order the total number of pillows desired all at the same time. If you want the same pattern placement on multiple pillows or the same pattern placement on the front and back of a single pillow you need to indicate that.
Please get in touch, if you have any additional questions on pattern placement or if you know you need multiple pillow covers yet are unable to order all of them at the same time.
Typically, we can change out the color or type of fabric utilized on the back side of a pillow cover to suit your needs. Depending on the fabric involved there may be a difference in the pillow price.
If you would like a different fabric on the back of your pillow cover, please share your specifications in our Style Our Pillows Your Way form or get in touch for assistance.
If you have fabric of your own that you would like us to use on the back of one of our listed pillow covers, please share your specifications in our Style Our Pillows Your Way form or get in touch for assistance.
Pattern placement may vary from the photo and may vary on each pillow cover ordered. Pattern placement may be different on the front and back of each pillow cover.
If you have a specific pattern preference or need multiple pillow covers to have identical pattern placement please share your specifications in our Style Our Pillows Your Way form or get in touch for assistance.
We encourage you to order the total number of pillows desired all at the same time. If you want the same pattern placement on multiple pillows or the same pattern placement on the front and back of a single pillow you need to indicate that.
Please get in touch, if you have any additional questions on pattern placement or if you know you need multiple pillow covers yet are unable to order all of them at the same time.
We encourage you to order the total number of pillows desired all at the same time to avoid the possibility of differences in fabric dye lots and/or in the backing utilized.
Backing (i.e., the fabric used on the back of the pillow) utilized may differ over time due to fabric supply. We encourage you to order the total number of pillows desired all at the same time to avoid the possibility of differences in the backing utilized.
When manufacturers print fabric there can be small, yet noticeable differences in the shade and depth of colors (a.k.a. fabric dye lot). We encourage you to order the total number of pillows desired all at the same time to avoid the possibility of slight differences in colors due to dye lot variation.
Please get in touch, if you have any additional questions on ordering multiples of the same pillow cover or if you know you need multiple pillow covers yet are unable to order all of them at the same time.
Yes, with our Pillow Design
Consultation, you receive personalized pillow recommendations and guidance on how to integrate pillows into your spaces and your existing or planned décor.
We look forward to sharing our designer throw pillows as well as our expertise in fabric selection and custom pillow design with you. We want to save you time and money by helping you confidently select just the right designer, performance, and indoor outdoor pillows to bring into your spaces.
Clients highly value our willing, honest input to help balance what would look best, as well as function or “live” best in their spaces.
To learn more about this service go to Pillow Design Consultation.
For our guidance and recommendations on pillow arrangement/sizing and pillow insert selection pillow see our helpful resources:
• Pillow Insert and Cover Recommendations
• our blog
Pillows make great gifts, however shopping for someone else can be daunting, so rather than selecting pillows for them, let them choose.
Give the gift of choice.
Give the gift of style.
Give Melissa Creech Designs Gift Cards.
Pillow Cover Sizing & Customization
All pillow cover sizes on our website indicate the actual dimensions of the pillow cover, which is also known as the finished size.
When measuring, we round up to the nearest whole inch so the actual pillow cover dimensions may be up to 3/4 inch smaller. For precise cover dimensions please get in touch.
- To measure the dimensions of a pillow cover, turn the pillow cover inside out and measure from interior seam to interior seam.
- For this seam-to-seam measurement, be sure to use the straight stitch seam which looks like a straight line, not the serged edge of the fabric which has a zig-zag pattern.
All pillow covers will require a larger pillow insert to achieve a proper fit and an attractive finished pillow.
For our guidance and recommendations on pillow arrangement/sizing and pillow insert selection pillow see our helpful resources:
• Pillow Insert and Cover Recommendations
• our blog
Overwhelmed and unsure?
Want some help selecting your pillows?
To learn more about this service go to Pillow Design Consultation.
Yes, our pillow covers are made-to-order, and most of our unique collection of decorative pillow covers can be made in other sizes and completely customized.
So go ahead and imagine what would work best in your space, then get in touch to let us know how we can make our beautiful accent pillows just right for you and your space. We'll let you know if what you imagine is something we can make happen.
To learn more about this service go to Style Our Pillows Your Way.
Yes, our pillow covers are made-to-order, and most of our unique collection of decorative pillow covers can be made in other sizes and completely customized.
Customization options:
- pillow size
- pillow shape
- fabric combination for front & back sides of pillow
- ¼” flange
- self-cording or contrasting cording
- addition of decorative fabric border or tape trim
- addition of Customer’s Own Materials (COM) trim
So go ahead and imagine what would work best in your space, then get in touch to let us know how we can make our beautiful accent pillows just right for you and your space. We'll let you know if what you imagine is something we can make happen.
To learn more about this service go to Style Our Pillows Your Way.
The size options for some pillows might be limited since not every fabric pattern lends itself to every pillow size. Large patterns can look quite different on small pillows.
Some pillows are only available in limited size options due to our fabric stock and our ability to re-order or re-supply the fabric. Some pillows are made with rare finds of discontinued or out-of-stock fabrics.
No, we currently do not offer monogramming service.
Yes, we enjoy seeing the fabrics our customers select and welcome the opportunity to sew Customer’s Own Material (COM) pillows.
To learn more about this service go to Pillows in Your Fabric: Customer's Own Material (COM) Pillows
Pillow Inserts
No, pillow inserts do not come with our pillow covers.
Square, lumbar, and bolster pillow inserts are sold separately from our pillow covers.
Currently, we only offer pillow insert sizes that fit our standard pillow cover sizes. However, for custom orders, we sometimes make exceptions to this and offer pillow inserts in sizes not listed on our website.
See our Pillow Insert Collection.
For our guidance and recommendations on pillow arrangement/sizing and pillow insert selection pillow see our helpful resources:
• Pillow Insert and Cover Recommendations
• Pillow Insert Type Guide
• Pillow Insert Sizing Guide
• our blog
Our handcrafted pillow covers are the most beautiful when filled to perfection.
Our pillow covers do
not come with pillow inserts.
Square, lumbar, and bolster pillow inserts are sold separately from
our pillow covers.
Currently, we only offer pillow insert sizes that fit our standard pillow cover sizes. However, for custom orders, we sometimes make exceptions to this and offer pillow inserts in sizes not listed on our website.
See our Pillow Insert Collection.
For our guidance and recommendations on pillow arrangement/sizing and pillow insert selection pillow see our helpful resources:
• Pillow Insert and Cover Recommendations
• our blog
Our handcrafted pillow covers are the most beautiful when filled to perfection.
All pillow cover sizes on our website indicate the actual dimensions of the pillow cover, which is also known as the finished size.
- To measure the dimensions of a pillow cover, turn the pillow cover inside out and measure from interior seam to interior seam.
- For this seam-to-seam measurement, be sure to use the straight stitch seam which looks like a straight line, not the serged edge of the fabric which has a zig-zag pattern.
All pillow covers will require a larger pillow insert to achieve a proper fit and an attractive finished pillow.
For our guidance and recommendations on pillow arrangement/sizing and pillow insert selection pillow see our helpful resources:
• Pillow Insert and Cover Recommendations
• our blog
Our handcrafted pillow covers are the most beautiful when filled to perfection.
Overwhelmed and unsure?
Want some help selecting your pillows?
To learn more about this service go to Pillow Design Consultation.
The type of pillow insert you want depends on personal preference, as well as how and where the pillow insert will be used.
For our guidance and recommendations on pillow arrangement/sizing and pillow insert selection pillow see our helpful resources:
• Pillow Insert and Cover Recommendations
• our blog
Our handcrafted pillow covers are the most beautiful when filled to perfection.
If you already have pillow inserts that you would like to use with our custom pillow covers, please be sure you know the actual size of your pillow inserts prior to placing your pillow cover order.
If you are not sure of the dimensions of your pillow inserts, here are two ways to determine the dimensions:
1. Measure the girth of each pillow insert by wrapping a measuring tape around the middle of the pillow insert. Be sure not to cinch the pillow insert while you are measuring. If your insert is a rectangle then you will need to measure the girth lengthwise and again heightwise. For square pillow inserts, the girth should be the same whichever way you measure it. Divide the girth measurement(s) by 2 to determine the size of each pillow insert.
2. To doublecheck the dimensions you determined using the girth measurement method, hold the corners of each pillow insert taut and measure the length of each side.
Order Fulfillment Timing & Shipping
Our pillow covers are individually custom made-to order, and our lead time is typically 1-3 weeks. Lead time and turn-around time fluctuates with order volume.
Your confirmation email will provide a production time estimate and/or notification of any circumstances that could lead to longer lead times for your order.
If additional fabric quantities must be sourced for your order, this may delay shipment of your order as some fabric manufacturers have long lead times.
If you opt to customize our standard pillow covers, then longer turn-around times are to be anticipated.
Once your pillow cover(s) are created and we have shipped your order, you will receive an email with tracking information. Delivery to continental U.S. addresses takes approximately 2-5 business days.
Currently, we do not offer delivery to international addresses.
Please get in touch prior to placing your order if you need your pillow covers within a certain time frame. We may be able to offer Rush Service.
For details on our shipping options & order fulfilment timing please go to Order Fulfillment & Shipping.
For details on our shipping options & order fulfilment timing please go to Order Fulfillment & Shipping.
Note: Currently, we do not offer delivery to international addresses.
Please get in touch prior to placing your order if you would like to upgrade your shipping for faster delivery.
Please get in touch prior to placing your order if you need your pillow covers within a certain time frame. We may be able to offer Rush Service.
Order Policies
For the details of our policies please go to Return and Cancellation Policy.
When examining your pillow covers it is helpful to know and consider the nature of the fabric used in each pillow cover as some fabrics have natural characteristics that should not be considered imperfections.
- Linen fabrics wrinkle easily and have knots or slubs that occur randomly throughout the fabric. These characteristics are not “flaws” or deficiencies and are in fact valued as part of linen’s natural aesthetic appeal.
- Printed fabrics occasionally have random flecks and/or insignificant misprints.
- Embroidered fabrics might have slight irregularities due to the embroidering techniques used. They may also have small loose threads around the embroidery.
- Woven textiles often have minor anomalies inherent in them due to the use of natural fibers and the weaving techniques utilized.
We do NOT accept cancellations.
Once your order is placed, we may immediately begin cutting the material necessary for your order.
For the details of our policies please go to Return and Cancellation Policy.
We do NOT accept changes to orders once they are submitted.
Once your order is placed, we may immediately begin cutting the material necessary for your order.
For the details of our policies please go to Return and Cancellation Policy.
If a price looks too good to be true, it just might be.
We make every effort to list products with the correct price and description, however we are not responsible for typographical errors. If a product is listed at an incorrect price or with incorrect information due to typographical error or error in the pricing or product information received from our suppliers, we reserve the right to refuse or cancel any orders placed for products listed at an incorrect price or with an incorrect description. We reserve the right to refuse or cancel any such orders even after the order has been confirmed, and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge.
We make every effort to list products with the correct price and description, however we are not responsible for typographical errors. If a product is listed at an incorrect price or with incorrect information due to typographical error or error in the pricing or product information received from our suppliers, we reserve the right to refuse or cancel any orders placed for products listed at an incorrect price or with an incorrect description. We reserve the right to refuse or cancel any such orders even after the order has been confirmed, and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge.
Due to the custom nature of our made-to-order pillow covers, our pricing is the same for everyone. We do aim to make our pricing competitive, and it is often comparable to the trade pricing of other companies.
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Fabric & Custom Home Furnishings
Cut yardage is available for some of our in-stock fabrics.
Fabric cut yardage is not available for limited availability fabrics and special-order fabrics. Additionally, some fabrics cannot be sold by the yard if we only have minimal yardage remaining.
Want to order cut yardage?
Get in touch to inquire if cut yardage is available for the fabric you're interested in.
If you are local to the Piedmont Triad area of North Carolina, then whether it’s our fabric or yours, we can create stunning decorative home furnishings (bed skirts, seat covers/ cushions, and draperies) just for you.
To learn more go to Customer's Own Materials (COM) Home Furnishing Designs
Other Questions
Please don’t hesitate to get in touch.
