Return & Cancellation Policy

Returns, Refunds & Exchanges

We do NOT offer returns, refunds, or exchanges.

All pillow covers in our shop are custom made-to-order and/or final sale items that are NOT eligible for return, refund, or exchange.

• Please get in touch prior to placing your order with any questions you have regarding pillow sizing and/or fabric selection.

• If you are unsure whether a pillow cover will work in your space, please order a fabric swatch to confirm you love it prior to placing an order for the pillow cover. 

• Requesting a color match is another way to confirm you love the color(s) prior to placing an order for the pillow cover.

  • Simply send us the pillow cover name and we can color match the fabric to the closest Sherwin-Williams paint color(s). Then you can order a free Sherwin-Williams paint sample.

    When fabric samples aren't possible, color matching is a great alternative way to gauge the colors in our fabrics. And who knows, maybe you'll discover a new favorite paint color in the process.

Taking these steps prior to placing your order, will ensure you are pleased with your pillow cover selections.

Style Our Pillows Your Way Pillows are final sale and NOT eligible for return, refund, or exchange.

Customer's Own Material (COM) Pillows and Customer's Own Material (COM) Home Furnishings (including pillow covers, bed skirts, recovering/skirting seat bottoms, seat cushions, draperies, and any other items not listed) are final sale and NOT eligible for return, refund, or exchange. 

Order Cancellations

We do NOT accept order cancellations.

Once your order is placed, we may immediately begin cutting the material necessary for your order. All of our pillows are custom cut and made-to-order for each customer.

Order Changes After Submission

We do NOT accept changes to orders once they are submitted.

Once your order is placed, we may immediately begin cutting the material necessary for your order. All of our pillows are custom cut and made-to-order for each customer.

Craftmanship

Each pillow cover is handcrafted to your order specifications with the utmost consideration. Every detail is addressed with precision and the skills accumulated through years of custom sewing experience. We aim to create just the look and feel you want.

• Interior seams of pillow covers have a professionally finished serged edge.
• A high-quality invisible zipper is used for pillow closure.

Damaged Items

If a pillow cover or pillow insert is defective or damaged upon delivery, please get in touch immediately so we can work with you to replace or repair the item.
No claims can be made after 24 hours of package delivery. 

• When examining your pillow covers it is helpful to know and consider the nature of the fabric used in each pillow cover as some fabrics have natural characteristics that should not be considered imperfections. Linen fabrics wrinkle easily and have knots or slubs that occur randomly throughout the fabric. These characteristics are not “flaws” or deficiencies and are in fact valued as part of linen’s natural aesthetic appeal. Printed fabrics occasionally have random flecks and/or insignificant misprints. Embroidered fabrics might have slight irregularities due to the embroidering techniques used. Woven textiles often have minor anomalies inherent in them due to the use of natural fibers and the weaving techniques utilized.

We reserve the right to update our Return and Cancellation Policy at any time.