Order Fulfillment & Shipping

Order Fulfillment

Our pillow covers are individually custom made-to-order, and our lead time is typically 1-3 weeks. Lead time and turn-around time fluctuates with order volume.

Your confirmation email will provide a production time estimate and/or notification of any circumstances that could lead to longer lead times for your order.

If additional fabric quantities must be sourced for your order, this may delay shipment of your order as some fabric manufacturers have long lead times.

If you opt to customize our standard pillow covers, then longer turn-around times are to be anticipated.

If you need your pillow covers within a certain time frame, please get in touch prior to placing your order . We may be able to offer Rush Service.


Shipping

All pillow cover and pillow insert orders ship via USPS Priority Mail and UPS Ground. Pillow covers and pillow inserts may ship separately.

Once your pillow cover(s) are created and we have shipped your order, you will receive an email with tracking information.  

Delivery to continental U.S. addresses takes approximately 2-5 business days. 
Note: Currently, we do not offer delivery to international addresses. 

If you would like to upgrade your shipping for faster delivery, please get in touch prior to placing your order.


 

 

 

Have questions?

Use the contact form below
or Get in Touch for additional details on what to tell us.
The more context you give us,
the more specifically we can respond.

 

Or reach us directly:

Email: melissa@melissacreechdesigns.com

Text: 844-787-4206

Our 2-way text line is open
—text us for home décor fabric advice, pillow styling guidance, & design help.



While our contact form accepts text only, photos and short videos are invaluable for accurate understanding of your unique project. Photos show scope, scale, and details that are difficult to describe in words. Short video walkthroughs that pan around your space—with or without your narration—give us a genuine,
three-dimensional feel of the room and any adjoining rooms.

Sending Photos or Short Videos?
—send photos and videos separately to
melissa@melissacreechdesigns.com
(reference your message so we can connect them)

Want to know what photos to send? See What Photos to Send—and Why They Matter

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